Frequently Asked Questions
Orders and delivery
Where do you deliver?
We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We cannot deliver to the Channel Islands, the Isle of Man or BFPO addresses.
How much does delivery cost?
Tracked delivery is free on every UK order, with no minimum order value.
Where does my order ship from, and when will it arrive?
Free tracked delivery to the UK. Ships from our international warehouse in 1–2 working days, delivered in 7–10 working days. Orders are dispatched from our fulfilment partner’s warehouse in Asia (China). Delivery times are estimates. Dispatch takes 1–2 working days and transit takes 6–8 working days. See our Shipping Policy.
How can I track my order?
Every order is sent with tracking. We email you a tracking number as soon as your order has been dispatched, and you can follow it on our Track Your Order page.
Can I change or cancel my order?
Contact us as soon as possible. We can change or cancel your order as long as it has not been dispatched yet. After dispatch, you can still cancel or return it under our Refund Policy.
Returns and refunds
What is your return policy?
You can return an unused item within 30 days of delivery. You also have the legal right to cancel within 14 days of receiving your order. See our Refund Policy.
How do I start a return?
Email us at info@blair-charleston.com or use our contact form with your order number. Within 1–2 working days we email you the return address and instructions. Please do not send anything back before you receive them.
Who pays for return postage?
If you change your mind, you pay the cost of returning the item. If an item arrives faulty, damaged or incorrect, we cover the return postage.
When will I get my refund?
We inspect your return within 1–2 working days after it arrives. Approved refunds are processed within 7 working days to your original payment method.
My item arrived damaged. What should I do?
Please contact us with your order number and photos of the item and the packaging, ideally within 7 days of delivery. We will offer a replacement or a full refund.
Payment
Which currency do you use?
All prices are shown in pounds sterling (GBP).
Which payment methods do you accept?
You can pay with the payment methods shown at checkout, such as major credit and debit cards.
Is checkout secure?
Yes. Checkout is handled by Shopify’s secure, encrypted checkout. We never see or store your full card details.
Contact
How can I contact you?
Email us at info@blair-charleston.com or use our contact form. We reply within 24 hours on working days (Monday to Friday).