Shipping policy
Last updated: 11 November 2026
This Shipping Policy explains where Your Home Store delivers, what delivery costs, where your order ships from, how long it takes to arrive and how you can track it.
1. Where we deliver
We currently deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland). We are unable to deliver to the Channel Islands, the Isle of Man or BFPO addresses. If you are not sure whether we can deliver to your address, please contact us before you place your order.
2. Delivery costs
Tracked delivery is free on every UK order. There is no minimum order value and no discount code is needed. Free delivery is applied automatically at checkout.
3. Where your order ships from and delivery times
Free tracked delivery to the UK. Ships from our international warehouse in 1–2 working days, delivered in 7–10 working days.
Orders are dispatched from our fulfilment partner’s warehouse in Asia (China). Delivery times are estimates.
- Dispatch time: 1–2 working days
- Transit time: 6–8 working days
- Estimated total delivery time: 7–10 working days
Working days are Monday to Friday, excluding UK bank holidays. Orders placed at the weekend or on a UK bank holiday start processing on the next working day. In some cases delivery can take longer, for example because of carrier delays, severe weather, high order volumes or an incomplete address.
4. Order tracking
Every order is sent with tracking. As soon as your order has been dispatched, we email you a tracking number. You can follow your parcel at any time on our Track Your Order page. Please allow up to 24 hours for the first tracking update to appear.
5. Orders with more than one item
If your order contains more than one item, the items may arrive in separate parcels. Each parcel has its own tracking number.
6. Changing your delivery address
Please check your delivery address carefully before you place your order. If you need to change it, contact us as soon as possible. We can only change the address before your order has been dispatched.
7. Late, damaged or missing items
If your parcel has not arrived within the estimated delivery time, or if an item arrives damaged or is missing, please contact us at info@blair-charleston.com with your order number. For damaged items, please include photos of the item and the packaging. Contacting us within 7 days of delivery helps us resolve the problem quickly. We will look into it and offer a replacement or a refund. This does not affect your statutory rights.
8. Contact
Questions about delivery? Email us at info@blair-charleston.com or use our contact form. We reply within 24 hours on working days.
Your Home Store
Email: info@blair-charleston.com
Business contact address: 1580 E. Grand Blvd, Detroit, Michigan 48211, USA
This is our business contact address, not a return address.