Refund policy
Last updated: 11 November 2026
We want you to be happy with your order. If something is not right, you can return it within 30 days of delivery. This 30-day return policy is in addition to your statutory rights, which are not affected.
1. Your 30-day return policy
You have 30 days from the date your order is delivered to request a return. This is longer than the 14-day cancellation period required by law.
2. Your legal right to cancel (14 days)
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive your goods, without giving a reason. To cancel, send us a clear statement by email to info@blair-charleston.com or through our contact form, with your name and order number. You do not need our approval to use this right. After telling us, please send the goods back within 14 days. We will refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them, whichever is sooner. If an item has been handled more than needed to check its nature, characteristics and functioning, we may reduce the refund to reflect any loss in value, as the law allows.
3. Return conditions (30-day policy)
- The item is unused and in the same condition as when you received it.
- Where possible, the item is returned in its original packaging, with all included parts and documents.
4. How to return an item
- Request your return. Email us at info@blair-charleston.com or use our contact form. Please include your order number, the item(s) you would like to return and, for a return under our 30-day policy, the reason for the return.
- Receive the return address and instructions. Within 1–2 working days we email you the return address and the instructions for your return. Please do not send anything back before you have received this email. Our business contact address is not a return address.
- Send your return. Pack the item securely and send it to the return address from our email. We recommend a tracked postal service. Please keep your proof of postage and tracking number until your refund is complete.
- Receive your refund. When your return arrives, we inspect it within 1–2 working days and let you know by email. Approved refunds are processed within 7 working days to your original payment method, and always within the time the law requires.
5. Return postage costs
- Change of mind (including a cancellation within 14 days): you pay the direct cost of returning the item.
- Faulty, damaged or incorrect items: we cover the return postage, for example with a prepaid return label or by refunding reasonable return postage costs.
Standard delivery on your original order is free, so there is no delivery charge to refund.
6. Faulty, damaged or incorrect items
If your order arrives faulty, damaged, incorrect or incomplete, please contact us at info@blair-charleston.com with your order number, a short description of the problem and photos of the item and the packaging. Contacting us within 7 days of delivery helps us resolve the problem quickly. We will offer a repair, a replacement or a full refund, in line with your rights under the Consumer Rights Act 2015.
7. Refunds
Refunds are issued in pounds sterling (GBP) to the payment method you used at checkout. Depending on your bank or card issuer, it can take a few extra working days before the refund appears on your statement.
8. Exchanges
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
9. Cancelling before dispatch
Would you like to cancel your order before it has been dispatched? Contact us as soon as possible and we will cancel it and issue a full refund. Once an order has been dispatched, you can still cancel or return it as described above.
10. Contact
Questions about a return? Email us at info@blair-charleston.com or use our contact form. We reply within 24 hours on working days.
Your Home Store
Email: info@blair-charleston.com
Business contact address: 1580 E. Grand Blvd, Detroit, Michigan 48211, USA
This is our business contact address, not a return address.